When Canva Shows “Transaction Declined”

Hello, this is Kanahina ✨
Today I am writing for people who could not sign up for Canva’s free trial.

I also got stuck for about 30 minutes, so I am sharing what I found from my own experience.

Let’s get right into it. I hope it helps 😊

My Rakuten Card Could Not Complete the Canva Payment

To start with the conclusion, my Rakuten Card could not be used to pay for Canva.😣

I checked the card number, expiration date, and CVV again and again, then tried to enter them for the Canva Pro free trial.

But every attempt failed, and Canva displayed: “Transaction declined. Please add another payment method.”
↓

Rakuten Card May Be Blocked on Overseas Sites and May Need to Be Unlocked

After trying several times, I searched for terms like “Rakuten Card Canva” and “Rakuten Card transaction declined.” I found information suggesting that Rakuten Card can sometimes fail on overseas websites or international online services.

According to people who contacted Rakuten Card customer support, payments on overseas sites may be temporarily blocked as part of fraud-prevention security.

Once that lock is triggered, the payment cannot go through unless the lock is removed.

The unlock procedure appears to require a phone call, and the unlocked period may last only up to one day at a time. For a service like Canva, which charges monthly or yearly, that kind of lock would be inconvenient and hard to use. 💦

Conclusion: Use Another Credit Card or PayPal

Since the lock seemed to be only temporary, I decided the fastest solution was to use a different credit card. When I switched cards, the payment went through. ✨

Canva was founded in Sydney, Australia, and its online payment is treated as a payment for an overseas service, so it is likely that this was why my Rakuten Card did not work.

If you do not have another credit card, PayPal may also be an option. Still, since not everyone in Japan uses PayPal, finding another card that can complete the payment may be the quickest fix. 😊
You can visit Canva from the button below. Paying yearly is about ¥6,000 cheaper. 💕

Other Possible Causes to Check

The following are less likely in my case, but they can also cause payment failure.

• The card brand may not be supported by Canva
• The card balance or available credit may be insufficient
• The card may have expired
• The card information may have been entered incorrectly
• There may have been a past payment delay
• The browser version may be outdated

I spent around 30 minutes struggling with this, so I hope this helps someone solve the issue faster. 😊
If you reached this article, you were probably ready to start a free trial or subscribe properly. It would be a shame to lose motivation over a payment error. 🥺

Summary

This article was for people who failed to sign up for Canva’s free trial. Did it help?

Canva’s paid plan offers a much wider selection of video and music assets.
I have worked as a web designer and director for about 20 years, and video or music assets are usually expensive to arrange. I was surprised by how many assets Canva offers at a reasonable price, so I subscribed quickly.

Canva also makes it easy for handmade creators who are not confident in design to create quality designs and videos.
Take a look if you are interested.